ChargedAs and Volty Privacy Policy

Last updated: 30 August 2026

ChargedAs Limited (“ChargedAs”, “we”, “our”, “us”) respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

This Privacy Policy explains what personal information may be collected when you use the Volty power bank service, use a ChargedAs Tap N Go charging station, visit our website, or contact us.

1. Phone charging stations and privacy

Our fixed phone charging lockers do not access the personal information stored on your phone. Plugging a phone into a charging locker does not give ChargedAs access to your contacts, photos, messages, files or other content on the device.

A charging station may identify basic technical information needed to provide and manage charging, such as whether the connected device is an Apple or Android device. This does not include the contents of your phone.

Tap N Go charging stations

ChargedAs Tap N Go stations accept card or contactless payments through Nayax. Payment information is processed through Nayax's payment systems. ChargedAs does not need to receive or store your full card details in order to provide the charging service.

2. Volty power bank rentals

Volty requires more information than our fixed charging lockers because the service needs to identify the person renting a power bank, manage the rental and process payment.

Depending on how you use Volty, information associated with your rental may include:

• your name;
• email address;
• mobile number;
• account or login information; and
• rental information, such as the station used, rental and return times, and charges associated with the rental.

Volty uses Stripe to process card payments. Payment card information is handled through Stripe's payment systems. ChargedAs does not need to receive or store your full card details in order to process a Volty rental.

Location

The Volty app displays nearby power bank stations so users can find a place to rent or return a power bank. ChargedAs does not use the Volty service to track your movements or maintain a history of your phone's physical location.

3. Why we use personal information

Where we collect personal information, we may use it to:

• provide and administer the service you have requested;
• create and manage a Volty account or rental;
• process and reconcile payments;
• respond to enquiries and provide customer support;
• maintain business, accounting and transaction records;
• protect our services against misuse, fraud or unlawful activity; and
• meet our legal obligations.

We do not sell personal information.

4. When you contact us

If you contact ChargedAs through our website, by email or by phone, we may collect the information you choose to provide, such as your name, email address, phone number, organisation and the contents of your message. We use that information to respond to you, provide requested information or services, and keep appropriate business records.

5. Our website

Our website may use standard cookies and technical information required for the site to function and for us to understand and maintain its performance. If you submit a contact form, we collect the information you enter in that form.

We do not treat a visit to our website as permission to use your personal information for unrelated marketing.

6. Service providers and overseas disclosure

We use third-party service providers where necessary to operate our services. In particular, Stripe processes payments for Volty and Nayax processes payments for ChargedAs Tap N Go charging stations.

Some service providers may process or store information outside New Zealand. Where the Privacy Act 2020 requires us to take steps in relation to an overseas disclosure of personal information, we will do so.

7. Information collected from another source

New Zealand privacy law includes requirements applying when an organisation collects personal information about an individual from someone other than that individual. Where those requirements apply to ChargedAs, we will take reasonable steps to notify the individual of the collection and the matters required by law, unless an exception applies.

8. Storage, security and retention

We take reasonable safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and other misuse.

We retain personal information only for as long as we have a lawful business or legal reason to keep it. Information that is no longer required will be deleted or otherwise disposed of where reasonably practicable.

9. Access and correction

Under the Privacy Act 2020, you may ask us for access to personal information we hold about you and ask us to correct it if you believe it is wrong.

To make a privacy request, email info@chargedas.co.nz. We may need to confirm your identity before providing personal information.

10. Privacy breaches

If a privacy breach occurs, we will assess it and take the steps required by the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where the legal notification threshold is met.

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this page with its latest update date.

12. Contact ChargedAs

If you have a question, concern or request about privacy, contact:

ChargedAs Limited
Email: info@chargedas.co.nz
Phone: 027 532 0813

You can also find information about your privacy rights and make a complaint to the New Zealand Office of the Privacy Commissioner.