Frequently Asked Questions

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_image=”302″ bg_position=”center center” bg_repeat=”no-repeat” full_height=”yes” scene_position=”center” text_color=”dark” text_align=”center” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”60″ bottom_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”How Can We Help You?” font_container=”tag:h1|font_size:70|text_align:left|color:%233e5aaa|line_height:1″ use_theme_fonts=”yes” css=”.vc_custom_1587699110391{padding-bottom: 30px !important;}”][vc_column_text][toggles] [toggle title=”WHAT DEVICES CAN CHARGEBOX CHARGE?” color=”Accent-Color” id=”b1″] All of our ChargeBox solutions have Apple Lightning, Micro USB and USB Type C cables fitted to charge all of the latest devices. [/toggle] [toggle title=”WHAT INFRASTRUCTURE DO I NEED TO INSTALL A CHARGEBOX?” color=”Accent-Color” id=”b2″] Each ChargeBox requires a 13amp socket no further than one metre from the unit. If sockets are situated further than one metre away you must provide a suitable extension lead. [/toggle] [toggle title=”CAN MY CHARGEBOX BE CUSTOMISED WITH MY COMPANY BRANDING?” color=”Accent-Color” id=”b3″] Please view the product details for the ChargeBox system you are interested in to see the branding options available. [/toggle] [toggle title=”WHY DO YOU PROVIDE A MANAGED SERVICE FOR PERMANENT INSTALLATIONS?” color=”Accent-Color” id=”b4″] Our managed service is vital to ensure that we deliver an end-to end, hassle free service. We will take care of every aspect of your charging solution so that you don’t have to. [/toggle] [toggle title=”DO YOU OFFER A KEYPAD/PIN SYSTEM” color=”Accent-Color” id=”b5″] We quickly discovered that it is impossible to provide a secure service when part of the security is left to the user. Our experience shows that PIN codes can be easily predicted, and seen from afar. We believe that a high-quality lock and key system backed by a complete audit trail is the most secure solution. It is also the easiest to use system from a customer perspective as well as the most hassle-free. We are extremely proud of our proven security track record across our estate. [/toggle] [toggle title=”WHAT HAPPENS IF A CUSTOMER LOSES THEIR KEY?” color=”Accent-Color” id=”b6″] On installation of your ChargeBox you will be provided with a set of Emergency Keys which can be used to help a customer retrieve their device in the unlikely event of the customer losing their key. ChargeBox have a device retrieval process which should be followed in this eventuality. [/toggle] [toggle title=”CAN I GET REPORTS TO SEE HOW MUCH THE CHARGEBOX WAS USED?” color=”Accent-Color” id=”b7″] ChargeBox can provide a data package if required, which would include a post-event report outlining the performance of the charging solutions provided. [/toggle] [/toggles][/vc_column_text][/vc_column][vc_column centered_text=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#3e5aaa” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”ChargedAs TV” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1583983462415{padding-top: 10px !important;}”][vc_custom_heading text=”See what we can do for you” font_container=”tag:h6|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1583983488071{padding-bottom: 15px !important;}”][vc_video link=”https://youtu.be/P5MhMYIrmxU” align=”center” css=”.vc_custom_1583981022060{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-left-color: #3e5aaa !important;border-right-color: #3e5aaa !important;border-top-color: #3e5aaa !important;border-bottom-color: #3e5aaa !important;border-radius: 5px !important;}”][nectar_btn size=”large” button_style=”regular” button_color_2=”Extra-Color-1″ solid_text_color_override=”#ffffff” icon_family=”none” text=”CONTACT US” margin_bottom=”20″][/vc_column][/vc_row]